Refund policy

Return & Exchange Policy

We want you to love what you wear. If something isn’t right, we’re here to help.

Eligibility for Return/Exchange:

• In case you receive a damaged, defective, or incorrect product, we offer a hassle-free exchange or a 100% refund for the affected item.

• Claims must be raised within 48 hours of delivery. This helps us process your request smoothly and maintain quality assurance.

Required Proof:
To initiate a return or exchange, please share:

• A clear unboxing video of the package

• Photos that highlight the defect or issue

This helps us verify the problem and resolve it quickly.

Exchange & Refund Options:

• Exchange: We will replace the damaged/incorrect item with a new one of the same design and size (based on availability).
  

  For exchange requests, you may either:

  • Arrange a courier and ship the product to our warehouse at your own expense, or
  • Opt for our reverse pickup service by paying a ₹100 reverse pickup fee, which will be arranged by our team (subject to service availability).
    
    
    

• Full Refund: If the product is unavailable or if you prefer, we will initiate a complete refund to your original mode of payment.

Conditions:

• The item must be unused, unwashed, and in its original packaging.

• Products damaged due to customer handling, wear and tear, stains, or alterations will not qualify.

• Once approved, refunds may take 5–7 working days to reflect in your account, depending on your bank/payment provider.

Non-Returnable Items:
For hygiene and safety reasons, certain categories (like accessories or items bought during clearance sales) may not be eligible for return or exchange unless damaged on arrival.